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Refund Policy

For your peace of mind we offer a 30 day money back guarantee on all our products. Returned items must be returned in the original packaging with labels intact and be in the same condition that it arrived in. The cost of return postage will not form part of the refund and must be paid by the sender. Keep proof of postage and send it by email, stating your reason for returning, along with your name, address and order number to greatoak.hk@outlook.com. Please put the subject heading as ITEM RETURNED.

Returned items will be processed within 7 days of receipt. Once the order has been checked and identified you will be contacted by email about your refund.

Please follow the instructions above. If items are not returned in the required fashion unfortunately we will not be able to send your refund.

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